If you were to purchase via EBay, or overseas well buyer beware!! However you have nothing to worry about buying from Plantercraft.

The reason we can offer extremely competitive pricing is because we have direct relationships with distributors. We have stock shipments arriving weekly direct from Europe.

Plantercraft agrees to warranty, any work carried out by it for a period of 90 days from the date of purchase. Any goods purchased which carry a manufacturer’s warranty are subject to the manufacturer’s warranty. Plantercraft agrees to return any faulty goods to the said original supplier for any warranty claim. Any expenses incurred by Plantercraft for the return are at the customer’s expense.

The returns department can be contacted by emailing [email protected]

Our policy in relation to Returns, Damaged or Defective Goods shall be as specified in your standard Terms and Conditions for the supply of Goods and Services. We shall not accept returns for change of mind or if you make a wrong decision unless due to our negligence or incorrect information supplied by ourselves.

We will accept returns or exchanges in the instance the item is returned in unused, pre-purchase condition, with a proof of purchase document and within the return period of time noted on purchase documents. If returned outside of the specified timeframes, an exchange, refund or credit note may be issued only at the discretion of us.

If applicable, postage or freight costs to return an item, is required to be paid by you